![]() Be sure to choose your hard drive, not the program CD or DMG 'drive'. Once inside the Disk Utility window, select the System disk, then go to the First Aid tab and then click the Repair Disk Permissions button.Run the Disk Utility located at: ":Applications:Utilities:Disk Utility".The steps explained below should be done routinely on a Mac (especially one running an older version of OS X) when things aren't working well. THE SECOND THING TO TRY: Repair disk permissionsĭisk permissions problems are common in Macs, but easy to fix. If using El Capitan, see this faq about a rare problem and how to bypass it.Make sure you have the latest Prism update. ![]() ![]() The first three items listed here will probably solve the problem. If you use Windows, see these troubleshooting tips for Prism Windows.ĭon't let the length of this page scare you. Here are some troubleshooting tips to use if Prism Mac won't start (won't even get to the welcome dialog).
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